cap hpi's dedicated support
New Vehicle Data Key Information
Appraisal App
cap For Windows
Data Services
- cap Data Files Developer Documentation
- cap Web Services Developer Documentation
- cap API Development Documentation
- ASCII Data Format Transfer
- Web Services
- SQL Data Transfer Guide
Driveaway
- What are the key benefits to the new service?
- Can you input customer details?
- Do you have a contract, with whom and how is it processed?
- How do I activate and print out a cover note?
- How do I register for the first time?
- How do you log on to the system?
General Enquiries
Gold Book
hpi Check
- At a glance, what do my results mean?
- Can I add more information after a check has been completed?
- Can I get a certificate to confirm the results?
- Can I not used the printed version as a certificate?
- Can you explain the information in a plate transfer?
- Do I need to be concerned about a write-off result?
Large Batch HPI Check
hpi history
- How can I find a previous hpi check
- What will I see in the search results?
- What is included in an enquiry search?
- What will I see from a registrations search?
- I haven’t found what I’m looking for, can I update my search?
- Can I view the details of a previous HPI Check?
REACT
- Getting Started with REACT
- How can I add a vehicle to REACT?
- What kind of reports does REACT create?
- What does my report status mean?
- Can I view only the reports that haven't been checked yet?
- How can I see the detail of each report?
hpi registrations
- What is the difference between Finance & Security Registrations?
- How do I register a vehicle?
- What details do I need to register a security interest?
- What details do I need to register a finance interest?
- Can I change the details of an interest?
- Can I remove an interest from the registers?
hpi account
- I’ve forgotten my HPI Password, what should I do?
- I don’t know my secondary login details
- Why is my auto-login failing?
- Some of my certificates are going to the wrong email, can I change this?
- Where can I find my invoices?
- How do I add to my balance?
hpi trade app
- Does my device support the HPI Trade App?
- What services can I access through the app?
- Why can't I change my default options?
- Can I change who my certificates get emailed to?
- Why does my trade app not reflect the settings of my hpi account?
- How do I change the type of check being performed?
National Mileage Register
- What does an NMR Check include?
- What is the benefit of an NMR Investigation?
- When should I request an NMR Investigation?
- What do I need to perform an Investigation?
- How long does an Investigation take?
- What happens when I pend an Investigation?
Portfolio Valuations
- Are there any systems requirements for the application?
- What should my input file look like?
- What order are adjustments calculated?
- Can I use a VRM to identify my vehicle?
- Why am I not getting a future valuation for vehicles whose contract expires this month?
- Which vehicle types can I value?
Valuation Anywhere
- How do I find a vehicle using the Simple Search?
- Can I bulk upload VRM's for valuation?
- Where can I find my cap Subscriber ID?
- What does the Retail Advert (iQ) tab do?
- Do the valuations include VAT?
- I have a ‘Valuation Anywhere’ subscription, can I use this via the iPhone application?
