cap hpi's dedicated support
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New Vehicle Data Key Information
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Appraisal App
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cap For Windows
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Data Services
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Driveaway
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What are the key benefits to the new service?
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Can you input customer details?
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Do you have a contract, with whom and how is it processed?
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How do I activate and print out a cover note?
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How do I register for the first time?
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How do you log on to the system?
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How do you log on?
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How do you recover a ’lost’ or forgotten password?
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How do you retrieve your cover note?
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How long does the cover last?
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How will the customer pay? (If applicable)
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How will you know that the customer has completed the application?
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I am having trouble getting access to the web sites – what should I do?
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Is the site open 24/7?
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Is there a dealer Help Line?
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What is the excess?
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What is the ‘Dealer Back Office’ and what can you do in it?
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What Point of Sale material will there be?
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Where can the customer complete the application?
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Who is Lloyd Latchford?
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Who is the underwriter?
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Will the customer be offered an annual policy?
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Will the customer get a phone call and when?
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Will the customer have to make a phone call?
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What are the key benefits to the new service?
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General Enquiries
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Gold Book
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hpi Check
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At a glance, what do my results mean?
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Can I add more information after a check has been completed?
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Can I get a certificate to confirm the results?
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Can I not used the printed version as a certificate?
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Can you explain the information in a plate transfer?
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Do I need to be concerned about a write-off result?
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How do I reset my hpi check password?
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How do I run a HPI Check
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If I HPI Check the same vehicle twice, will I be charged twice?
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My vehicle has a Short VIN and is showing on HPI as having finance for a different vehicle.
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The V5 has just been issued to me but the HPI Check says it does not match.
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The vehicle I have HPI Checked has never had a colour change but the HPI Report says it has?
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There is an interest recorded on the Previous Plate of the vehicle I have HPI Checked, does it relate?
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What additional data can I access via a check?
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What are the NMR Services?
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What are the other services available through the check?
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What can I see about the finance on a vehicle?
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What does it mean to be condition inspection?
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What does the stolen result mean?
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What information is included in the Vehicle ID?
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What is the MOT History Check?
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What is the vehicle footprint?
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What types of vehicles checks can I perform?
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Which valuations can I add to my check?
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Why am I being asked for odometer details?
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Why am I being told that there is a VIN/VRM mismatch.
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Why do I need to provide details of previous keepers?
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Why do you need details of the V5?
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Why does my check have a security watch result?
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Why is there no valuation data on my HPI Check?
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At a glance, what do my results mean?
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Large Batch HPI Check
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hpi history
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How can I find a previous hpi check
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What will I see in the search results?
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What is included in an enquiry search?
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What will I see from a registrations search?
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I haven’t found what I’m looking for, can I update my search?
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Can I view the details of a previous HPI Check?
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What products can I add to a previous HPI Check?
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Can I download a copy of my search results?
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How can I find a previous hpi check
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REACT
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Getting Started with REACT
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How can I add a vehicle to REACT?
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What kind of reports does REACT create?
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What does my report status mean?
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Can I view only the reports that haven't been checked yet?
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How can I see the detail of each report?
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What actions can I take when I have opened & viewed an individual alert?
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Can I change the details of an interest?
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Can I edit several reports at once?
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Can I export the report details?
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Can I search for all report for a specific interest?
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Does REACT send out any emails to notify me?
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Getting Started with REACT
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hpi registrations
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What is the difference between Finance & Security Registrations?
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How do I register a vehicle?
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What details do I need to register a security interest?
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What details do I need to register a finance interest?
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Can I change the details of an interest?
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Can I remove an interest from the registers?
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What happens to my interest if I do not remove it from the register?
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How do I know if something changes that might affect my interest?
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Can I obtain a file of my recorded Finance or Security interests?
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How do I ensure my data is accurate and up to date?
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What is the difference between Finance & Security Registrations?
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hpi account
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I’ve forgotten my HPI Password, what should I do?
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I don’t know my secondary login details
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Why is my auto-login failing?
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Some of my certificates are going to the wrong email, can I change this?
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Where can I find my invoices?
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How do I add to my balance?
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Why does my account only show X added when I topped up by X?
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Does my account balance change every time I perform a check?
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What should I do if my payment fails?
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I’ve forgotten my HPI Password, what should I do?
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hpi trade app
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Does my device support the HPI Trade App?
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What services can I access through the app?
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Why can't I change my default options?
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Can I change who my certificates get emailed to?
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Why does my trade app not reflect the settings of my hpi account?
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How do I change the type of check being performed?
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Can I customise the secondary products for the HPI check?
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Can I view the VIN of the checked vehicle?
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What do the red alerts mean?
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Can I see which checks came back as clear?
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Can I still add more products to the HPI Check?
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How do I view my recent checks?
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Does my device support the HPI Trade App?
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National Mileage Register
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What does an NMR Check include?
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What is the benefit of an NMR Investigation?
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When should I request an NMR Investigation?
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What do I need to perform an Investigation?
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How long does an Investigation take?
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What happens when I pend an Investigation?
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How do I find a pended investigation?
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How do I cancel an Investigation?
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NMR Helpdesk
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What does an NMR Check include?
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Portfolio Valuations
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Are there any systems requirements for the application?
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What should my input file look like?
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What order are adjustments calculated?
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Can I use a VRM to identify my vehicle?
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Why am I not getting a future valuation for vehicles whose contract expires this month?
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Which vehicle types can I value?
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Which vehicles include VAT in their valuations?
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Which vehicles can the application value?
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Need to contact us?
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Are there any systems requirements for the application?
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Valuation Anywhere
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How do I find a vehicle using the Simple Search?
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Can I bulk upload VRM's for valuation?
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Where can I find my cap Subscriber ID?
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What does the Retail Advert (iQ) tab do?
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Do the valuations include VAT?
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I have a ‘Valuation Anywhere’ subscription, can I use this via the iPhone application?
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How do I print a valuation from Valuation Anywhere?
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How do I reset my Valuation Anywhere password?
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Can I value a vehicle via SMS?
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How do I update the mobile number and email address linked to my Valuation Anywhere account?
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I have attempted to obtain a valuation using ‘Valuation Anywhere, however I have received an error message stating: 'Sorry, we were unable to match the VRM'.
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I have just started working for my company, how do I obtain a ‘Valuation Anywhere’ account?
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If I have submitted a ‘specialist valuation’ request, when will I receive the valuation?
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When I log into ‘Valuation Anywhere’, I am presented with a message regarding a fair use limit. Why is this?
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How do I find a vehicle using the Simple Search?
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WLTP
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Odometer Check (Malta)
