cap hpi's dedicated support
Driveaway
- What are the key benefits to the new service?
- Can you input customer details?
- Do you have a contract, with whom and how is it processed?
- How do I activate and print out a cover note?
- How do I register for the first time?
- How do you log on to the system?
- How do you log on?
- How do you recover a ’lost’ or forgotten password?
- How do you retrieve your cover note?
- How long does the cover last?
- How will the customer pay? (If applicable)
- How will you know that the customer has completed the application?
- I am having trouble getting access to the web sites – what should I do?
- Is the site open 24/7?
- Is there a dealer Help Line?
- What is the excess?
- What is the ‘Dealer Back Office’ and what can you do in it?
- What Point of Sale material will there be?
- Where can the customer complete the application?
- Who is Lloyd Latchford?
- Who is the underwriter?
- Will the customer be offered an annual policy?
- Will the customer get a phone call and when?
- Will the customer have to make a phone call?
